Compass Therapy Fees, Rebates, and Policies

The following fee schedules are payable at the beginning of the session and card details will be taken upon your first appointment and stored in a secure Medipass database; unless otherwise organised:

50 minute face to face, or Telehealth consultation: $330

90 minute face to face, or Telehealth EMDR session: $450

*** You may be eligible for rebates through Medicare or your private health fund. Please discuss this with your referring doctor or health fund prior to your first appointment. We are able to process your Medicare rebates for you, however, it is your responsibility to ensure you bring the appropriate referral and Medicare card details with you to your appointments, and report accurately the number of rebates already utilised in the calendar year.

As of 01/07/2023, Medicare may rebate:

$145.25 per standard consultation with a Clinical Psychologist. Please note that the rebates are for 50minute appointments and attending to your appointment late will result in the rebate not being applicable.

Should a payment not be made, and reasonable attempts have been made to secure payment then upon discharge for non-payment the delivered service will be Bulk Billed.

IMPORTANT: If you are unable to make your scheduled appointment, please provide at least two COMPLETE business days notice (Not 48hours) or a cancellation fee of 100% of the scheduled fee applies. Cancellation fees are not eligible for rebates through Medicare or private health funds.

Appointments will not be rebooked until the cancellation fee has been settled, and two consecutive 'Did-Not-Attend's will result in being discharged from services.

Please note that it is not the responsibility of Compass Therapy Australia to remind you of your own appointments. Confirmation emails are sent at the time of booking, reminder emails are sent 3 days prior, and reminder text messages are sent the day before; each should be viewed as a courtesy and not a necessary aspect of session delivery.

If you have recently returned from interstate, have flu-like symptoms, are deemed a close contact, are self-isolating, or have COVID-19; or in the circumstances that the state enters a lockdown period, all sessions will automatically transition to telehealth (phone or Zoom). We also require all individuals attending suite306 to be double vaccinated and evidence of such will be requested upon arrival. Currently, all sessions require the wearing of a mask.

We can conduct telehealth sessions via Zoom or Cliniko, both are secure video conferencing platforms that can be accessed through your computer, phone, or tablet. A link will be emailed to you prior to your appointment. You are responsible for providing your own device, ensuring it is secure, and for engaging in the therapy session in a confidential and appropriate space. The same fee and cancellation policies apply.

Please note that medicolegal, workcover, or other reports are not provided.

Michael can be contacted via email or text within business hours (9am-5pm). Please be aware e ish usually occupied in session, and practice on limited workdays, so am rarely able to respond immediately. He does not monitor his lines of contact outside these hours. As such he is not available for crisis or emergency support at any time and in these instances, you should follow your safety plan and/or call one of the following services:

***Emergency Assistance (police, ambulance, fire) 000

***Mental Health Emergency Response Line (MHERL) 1300 555 788

***Lifeline 13 11 14

***Suicide Call Back Service 1300 659 467

As a necessary part of providing psychological services to you, I need to collect and record information about you that is relevant to your situation, such as your name, contact information, medical history, and personal history.

Your information is stored securely in accordance with APS Code of Ethics and retained in order to document what happens during sessions, so I can provide a relevant and informed service to you.

As a client you are entitled to access your information that is kept on file, at a fee of $315, unless relevant legislation dictates otherwise.

All personal information gathered during provision of services will remain confidential, except when:

1. It is subpoenaed by a court, or is otherwise required to be disclosed by law.

2. I have reasonable belief that you or someone else will be at serious risk to life, health, or safety if I do not disclose the information.

3. You have given your written or verbal approval for me to share information.

4. It is reasonably expected that the information would be disclosed to another professional/agency (e.g. your GP/Psychiatrist) for the purpose of your psychological assessment and treatment.

5. Information pertaining to your psychological assessment and treatment is raised in Supervision, as part of ongoing professional development stipulations, required to maintain registration as a Psychologist with the Australian Health Practitioner Regulation Agency (AHPRA).

Aggressive behaviour and threats towards staff will not be tolerated and will result in immediate discharge.

Clinicians at our clinic are using an AI program called NovoNote, an automated tool designed to assist clinicians with taking session notes.

Purpose of the automated note taker: The use of an AI enhanced note taker was adopted to enable us to focus more on communication and your care during sessions, rather than being distracted by manual note-taking, and find that notes are more comprehensive as a result of it's use.

What we Save: Our AI note taker, NovoNote, transcribes the session and then provides a summary of that session. In every instance that transcript is reviewed, edited where/if needed, added to by our clinicians personal notes, then the original transcript is deleted and never saved.

Compliance and Security: NovoNote complies with the Australian Privacy Principles and is compliant with AHPRA and HIPAA standards. It adheres to industry encryption and security protocols. NovoNote operates on a secure server in Australia and your data does not contribute to training AI models. For more detailed information on the security measures and protocols of NovoNote, please visit the security page: NovoPsych.com.au/NovoNote_Security